Privacy policy

Privacy Policy

Last updated: April 28, 2025

This Privacy Policy describes how LightSpeed Mobility Pvt Ltd (doing business as Yo! Monkey – “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from yomonkey.bike (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refers to any user of the Services, whether as a customer, website visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised “Last updated” date. Where required, we will take additional steps to inform you.

How We Collect and Use Your Personal Information

We collect information about you to deliver, improve, and personalize our Services. This includes:

  • Providing Services: Processing your orders, shipping products, managing your account.

  • Marketing: Sending promotional content, tailoring ads.

  • Security: Preventing fraud, ensuring safe use of Services.

  • Support and Improvements: Communicating with you and enhancing our offerings.

Information We Collect

Directly from You:

  • Contact Details: Name, address, phone number, email.

  • Order Information: Billing, shipping, payment details.

  • Account Information: Username, password, security data.

  • Support Communications: Details you provide when contacting customer support.

You may choose not to provide some information, but it may limit your use of certain features.

Automatically from Your Interaction (Usage Data):

  • Device information

  • Browser type and version

  • IP address

  • Site usage patterns

  • Cookies and similar tracking technologies

(See Cookies section for more.)

From Third Parties:

  • Shopify (our store platform)

  • Payment Processors (to handle transactions)

  • Analytics Providers

  • Marketing Partners

All information obtained from third parties is handled in line with this Privacy Policy.

How We Use Your Personal Information

  • To Provide Services: Completing transactions, shipping products, account management.

  • Marketing and Advertising: Delivering promotions and targeted ads.

  • Fraud Detection and Security: Investigating malicious activity.

  • Customer Support and Service Improvement: Managing communications and feedback.

Cookies

We use cookies and similar technologies to:

  • Operate and enhance our Site and Services

  • Understand user behavior

  • Deliver targeted ads

You can manage your cookie settings through your browser.

For details on Shopify cookies specifically, visit Shopify’s Cookie Policy.

Blocking cookies may impact your use of the Services.

How We Share Personal Information

We may share your personal information with:

Category

Shared With

Identifiers (e.g., name, email)

Service providers (payment processors, shipping partners, etc.)

Commercial information (e.g., order data)

Business and marketing partners

Internet/network activity (e.g., usage data)

Analytics providers

Geolocation data

Service partners

We do not sell or share your sensitive personal information without consent.

We may also disclose your information if legally required or in connection with a business transaction (e.g., merger, acquisition).

Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy or security practices of those third parties. We recommend reviewing their policies independently.

Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect their information.

If you believe your child has provided us information, please contact us to request deletion.

Security and Data Retention

We implement reasonable security measures, but no system is completely secure.

We retain your personal information for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your location, you may have rights including:

  • Access your personal information

  • Delete your personal information

  • Correct inaccurate information

  • Port your data to another provider

  • Restrict processing

  • Withdraw Consent where applicable

  • Appeal a denied request

To exercise your rights, email us at hello.yomonkey@gmail.com. We may need to verify your identity.

We do not discriminate based on exercising privacy rights.

Complaints

If you have concerns about our handling of your data, please contact us first.

If unresolved, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your data may be transferred and stored outside your country.

For European users, transfers comply with standard legal mechanisms like the Standard Contractual Clauses (SCCs).

Contact Us

If you have questions, requests, or complaints about this Privacy Policy, you can contact us at:

LightSpeed Mobility Pvt Ltd

Marini Chamrajpet, 2nd Floor, Bengaluru, Karnataka 560023, India

Email: hello.yomonkey@gmail.com